Our Guarantee — 100% Satisfaction.
If you are not completely satisfied with the quality of the merchandise you receive, you are entitled to a full replacement or refund.
In the event that a return is needed, for any reason, please contact TPY at 210-229-1707 or email to firstname.lastname@example.org 7 days. Returns due to damage, defective product, or wrong item shipped will be reviewed by TPY for proper return or disposal.
If merchandise is returned for reasons outside of those listed above, the customer is responsible for the return freight.
When returning items, include a note with the item number and description.
Return shipping can be arranged with the shipper of your choice; however, we do encourage you to use a shipper with a reliable tracking system such as FedEx or UPS. If the shipment is lost or damaged on its way back to TPY, you may follow up with the shipper for claim resolution.
Merchandise returned as a result of a customer order error will be subject to a minimum 15% restocking charge.
Once a return package has been delivered to TPY, please allow 2 weeks for the return to be reviewed and processed.
Damage and Shortage
Count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection.
Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once. We must notify carriers within 15 days, or they may deny liability.
Check your merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with your order, notify TPY within 7 days after receipt of your merchandise.